Frequently Asked Questions

Click on SIGN UP at the top of the page, type in your email address, choose a password, and click 'Create an account'. A welcome letter will be emailed to you with a verification link to activate your account. Click on the link and you are good to go!

For maximum privacy, we also have an Auto-Sign up option. Just click on 'Auto-sign up' and you will be redirected to a page with your unique, personal login URL. Please bookmark this URL or save it in a secure place, as it will be your key to access your account for future logins.

No, we are committed to maintaining your anonymity. We do not require personal information or Know Your Customer (KYC) documentation for playing, depositing, or withdrawing. Your privacy is our top priority. However, in exceptional circumstances, upon legitimate requests from authorized law enforcement, or if we detect suspicious activity, we may request limited information to ensure compliance and security.

There is a possibility that our email was marked as 'Spam', so be sure to check your 'Spam' or 'Junk Mail' folder. To ensure you receive our emails in the future, please add our email address to your list of safe contacts.

Simply click on the "Forgot your password?" button on the "Log in" page, enter your email, and we will send you password reset instructions.

Please note: If you used the Auto-Sign up option, we cannot restore your personal login URL if you lose it. This URL is your unique key, and for your own security and anonymity, we do not store it. Please keep it safe.

We are a global online casino. It is your responsibility to know and understand the laws regarding online gambling in your jurisdiction. We recommend you check your local regulations before creating an account and playing.

Anonymous Casino accepts only players of legal age, which may vary by jurisdiction (usually 18–21+). Please ensure that online gaming is permitted for you under local laws before playing.

Prizes are usually credited within 24 hours after the tournament ends. In rare cases requiring additional checks, it may take up to 72 hours.

We strongly recommend enabling Two-Factor Authentication (2FA) on your account. You can do this in the "My Account" - "Security" section. Using 2FA adds a critical layer of protection, requiring a code from your mobile device to log in, which prevents unauthorized access even if someone discovers your password.

We use top-notch technology, secure servers, and industry-best practices to ensure all transactions and data are protected. The vast majority of player funds are held in secure storage wallets, away from potential online threats. You can play with confidence knowing we take the safety of your funds very seriously.

Yes, you can change your password at any time in the "My Account" settings. For security reasons, changing your registered email address requires contacting our support team for verification.

Responsible Gaming is a set of policies and practices aimed at ensuring a safe and enjoyable gambling experience. We are committed to this and offer tools to help you stay in control, such as setting deposit limits, session time limits, and self-exclusion options. You can find these tools in the "Responsible Gaming" section of your account or by contacting support.

We accept a variety of popular cryptocurrencies. You can see the full list on our Deposit page. We are always looking to add more options based on player demand.

Go to "My Account", click the 'Deposit' button, and select your desired cryptocurrency. You will see a unique deposit address for that coin. It may look something like this: 1tGb3yUzGTqt7yBitaNF654HytxUi5c8u3. Simply send your crypto to that specific address.

IMPORTANT: Always ensure you are sending the correct cryptocurrency to the correct address and using the same network. For example, only send Bitcoin (BTC) to a BTC address. Sending the wrong coin may result in the permanent loss of your funds.

Your deposit will be credited to your casino balance as soon as it receives one confirmation on the blockchain. This typically takes 5-15 minutes but can vary depending on the specific cryptocurrency and the current network congestion.

Go to "My Account", click the "Cashout" button, enter the withdrawal amount, and provide your personal wallet address. We process withdrawals instantly. Once we send the transaction, you can track it on a blockchain explorer, and the funds will be available in your wallet as soon as it is confirmed by the network.

Anonymous Casino does not charge any fees for deposits or withdrawals. However, you will still need to pay the standard network transaction fee required by the blockchain itself. This fee is paid to the miners who confirm the transaction and is not collected by us.

You can find the specific minimum and maximum deposit/withdrawal limits for each cryptocurrency on the Deposit and Cashout pages. These limits are in place to ensure smooth and efficient transaction processing.

• Activation: The Welcome Bonus activates on a minimum deposit of 0.001 BTC, 0.01 ETH, 0.1 LTC, or 10 USDT.
• Wagering Requirement: The bonus amount is subject to a 150x wagering requirement on slots. This means you must place bets totaling 150 times the bonus amount before you can withdraw any winnings derived from it.
• Game Contributions:
  • Slots: 100% (Wagering requirement is 150x)
  • Table Games & Video Poker: Wagering requirement is effectively 3000x (150x * 20)
  • Roulette: Wagering requirement is effectively 1500x (150x * 10)
• Tracking: You can track your active bonus and wagering progress in the "Bonuses" section of "My Account".

A wagering requirement (or playthrough) is a condition applied to a bonus that requires you to bet a certain amount of money before you can withdraw winnings from that bonus. For example, if you receive a 1 BTC bonus with a 150x wagering requirement, you must place a total of 1×150=150 BTC in bets on slots before the bonus funds become withdrawable cash.

Yes, please be aware of the following rules when a bonus is active:

• Maximum Bet:Your bet size cannot exceed 10% of your initial deposit amount.
• Game Switching:You cannot switch from Table Games/Video Poker to Roulette or Slots. You also cannot switch from Roulette to Slots. Violating these rules may result in the cancellation of your winnings and confiscation of your deposit.
• Jackpots:You cannot win a progressive jackpot while playing with bonus funds.
• Live Casino:Winnings from live casino roulette may be canceled when playing with a bonus.

Yes, if you wish to not be bound by the bonus terms and wagering requirements, you can request to have an active bonus removed by contacting our support team. Please note that if you cancel a bonus, any winnings associated with it will also be forfeited.

You can stay updated by subscribing to our newsletter or following us on social media. This way, you’ll always get the latest offers first.

If your connection is lost during a game, our system will save your progress. Once you reconnect, you will be able to resume the game from the exact point where you left off. The only exception to this is in multiplayer games (e.g., live dealer tables), where the round may proceed without you.

Yes, all of our in-house games are provably fair. This technology uses cryptographic principles to ensure that neither the player nor the casino can influence the outcome of a game. You can independently verify the result of every single bet you make, giving you 100% confidence in our games. You can about it here.

We partner with some of the world's leading and most reputable game providers to offer a wide selection of high-quality slots, table games, and live dealer experiences. This ensures fair play, engaging gameplay, and reliable performance.

Our platform and support services are available in several languages, including English, Japanese, Chinese, Korean, Russian, French, Indian, Spanish, and Portuguese.

If you have any other questions or need assistance, our dedicated support team is here to help. Please contact us anytime at [email protected] and we will be glad to help. When contacting us about a transaction, please include the transaction ID (TxID) to help us resolve your query faster.